Advance Exchange Program Return Policy
The failed unit must be returned to Imagingsupplies.com within 30 calendar days of the date that the unit was shipped to the customer.
If the failed unit is not returned within 32 calendar days the customer will be billed a core charge by credit card or terms set forth. The core charge is set by the core market price plus fees to manage the core buy back program determined by Imagingsupplies.com.
If the failed unit is returned after 45 calendar days a credit for the net price less a restocking charge of 20% of the advance exchange list price will be issued Per Item.
EXCHANGES
Items exchanges must:
- Be repairable and no alterations or physical damage
- Have a valid Return Merchandise Authorization (RMA) number.
- Be an exact equivalent of the product that we are sent to you.
- Be received by us prior to the RMA expiration date.
Return Process
When we receive the product for exchange, we will inspect it to confirm that the product is correct and eligible for return. If the product is not eligible for exchange, we will then notify you with an explanation and return the product at your expense or dispose of the product at your direction.
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